Track Order
Follow your bag’s journey.
Waiting for your next travel companion? Enter your shipment’s tracking number below to check the available updates.
This lookup uses 17TRACK, a third-party tracking service. You can also follow the tracking or order-status link in your shipping confirmation email.
Your order number identifies your purchase with Chuupul Leather. A tracking number identifies a shipment with the carrier. They are not interchangeable.
Cannot find your shipping email?
Check the inbox and spam or junk folder for the email address used at checkout. If you still cannot find it, email hello@chuupul.com with your order number, or the name and email address used for the purchase, so we can help you check its status.
Tracking has not started moving
A tracking number or “label created” message does not necessarily mean the carrier has received or scanned your package. Check the carrier’s tracking page for the latest available updates.
If the status is unclear, has stopped progressing, or you are concerned about delivery, contact us with your order number and tracking details. We can help you understand the information available and the next steps.
Waiting on a pre-order?
Shipment tracking follows a package, not the production of your bag. Before it is ready to ship, refer to the estimated production or shipping window for your release and any updates you have received.
If you have a question while you wait, or your estimated window has passed without an update, please email us. You do not need a tracking number to ask about your order.
For more about the process, read What to Expect with Your Pre-Order.
Let us help
For tracking questions, an unexpected delivery status, or help locating your order, email hello@chuupul.com or message us through the website. Include your order number and a brief description of what you are seeing.
Clear answers matter, from the day you choose your bag to the day it joins your journeys.