CHUUPUL LEATHER CUSTOMER AGREEMENT
Effective Date: July 2026
Thank you for choosing Chuupul Leather.
Every piece we create is handcrafted in small batches using premium full-grain leather selected for its character, structure, and longevity. By placing an order with Chuupul Leather, you acknowledge that you have read, understand, and agree to the following Customer Agreement.
HANDCRAFTED LEATHER
Every Chuupul Leather product is handcrafted from genuine full-grain leather.
Natural variations are expected and celebrated. These may include:
- Grain variation
- Natural scars
- Wrinkles
- Stretch marks
- Texture differences
- Color variation
- Pull-up effects
- Patina development over time
These characteristics are not considered defects but are evidence of authentic leather and traditional craftsmanship.
Each piece is unique.
SHIPPING
Most in-stock orders are processed within 3–4 business days.
Orders are shipped every Monday, Wednesday, and Friday, excluding holidays.
Pre-order items ship according to the estimated production schedule shown on the product page.
Once your order has been accepted by the shipping carrier, delivery schedules are outside the control of Chuupul Leather.
Tracking information will be sent to the email address provided at checkout.
DELIVERED PACKAGES
Customers are responsible for providing an accurate shipping address.
Customers are also responsible for monitoring tracking information and making arrangements to receive their package promptly.
Once a package has been marked as Delivered by the shipping carrier, responsibility transfers to the recipient.
Chuupul Leather is not responsible for packages that are:
- Lost after delivery
- Stolen after delivery
- Weather damaged after delivery
- Misplaced after delivery
- Damaged after confirmed delivery
When appropriate, we will gladly assist customers in opening a claim with the shipping carrier.
PRE-ORDERS
Many Chuupul Leather collections are produced through limited pre-orders.
Estimated delivery dates are provided in good faith based on current production schedules.
Because our products are handcrafted in small batches, timelines may occasionally be affected by:
- Material availability
- Artisan scheduling
- Weather
- Shipping delays
- Carrier delays
- Circumstances beyond our reasonable control
Should a significant delay occur, customers will be notified as soon as reasonably possible.
RETURNS & STORE CREDIT
We offer a 21-day return window beginning on the date your order is delivered.
Returned merchandise must be:
- Unused
- In original condition
- Returned with original packaging whenever possible
Approved returns are issued as store credit.
Store credit does not expire and may be applied toward any future purchase.
Refunds to the original payment method are not part of our standard return policy, but may be considered solely at the discretion of Chuupul Leather or where required by applicable law.
Original shipping charges are non-refundable.
Items showing signs of wear, damage, alteration, misuse, or abuse are not eligible for return.
Pre-orders, personalized items, monogrammed products, gift cards, and final sale merchandise are non-returnable unless required by law.
CUSTOMER EXPERIENCE
Our Customer Experience team is often in the studio handcrafting, inspecting, packaging, and preparing orders.
For this reason, email allows us to provide the most accurate assistance.
Before responding, we may review:
- Order history
- Photographs
- Tracking information
- Shipping documentation
- Previous correspondence
- Product information
This allows us to resolve questions efficiently and accurately.
WEBSITE, CHAT & VIRTUAL ASSISTANTS
Our website is designed to answer many common questions without waiting for a response.
Customers are encouraged to use:
- Website Chat
- Our virtual phone assistant, Lola
- Product pages
- Frequently Asked Questions
- Customer Experience resources
These tools can assist with:
- Order status
- Shipment tracking
- Shipping information
- Product details
- Dimensions
- Pricing
- Leather care
- Returns
- Pre-orders
EMAIL SUPPORT
Requests requiring personal review should be submitted by email.
Examples include:
- Order-specific questions
- Returns
- Exchanges
- Store credit
- Shipping issues
- Product concerns
- Photographs
- Delivery claims
Customer Experience Email
hello@chuupul.com
Website
www.chuupul.com
AGREEMENT
By placing an order with Chuupul Leather, you acknowledge that you have read, understood, and agree to this Customer Agreement, our Terms of Service, Privacy Policy, and all applicable store policies.
We appreciate your trust and thank you for supporting handcrafted leather goods made with intention, character, and care.