Return Policy

Chuupul Leather Return Policy

At Chuupul Leather, we are dedicated to providing premium leather goods and ensuring customer satisfaction. To facilitate a clear and fair process for returns and exchanges, please review our policy outlined below.

1. Standard Return Policy

Eligibility: Customers have 7 days from the date of delivery to evaluate their purchase. If you are not satisfied, you may return the item within this period.
Condition: Returned items must be in new or like-new condition, with all original tags attached and packaging intact.
Refund Method: All approved returns will be issued store credit equivalent to the purchase price of the returned item.
Exclusions: Samples, discounted items, and sale items are final sale and are not eligible for return or exchange.

2. Defective or Damaged Items

Return Window: If you receive a defective or damaged product, you have 30 days from the date of delivery to return the item for an exchange or store credit.
Process: Please contact our customer support at hello@chuupul.com with your order details and a description of the issue.

3. Pre-Order Policy

Order Commitment: Pre-orders are custom-made with materials procured specifically for your order. As such, pre-orders cannot be canceled once placed.
Returns: After shipment, pre-ordered items are subject to the same return conditions as standard purchases.

4. Return Process

Initiation: To begin a return, contact us at hello@chuupul.com within the applicable return window.
Shipping: Customers are responsible for return shipping costs. We recommend using a shipping method that includes insurance and a tracking number to ensure the safe and documented return of your item.
Processing: Once we receive and inspect the returned item, we will issue store credit promptly.

5. Preventing Return Abuse

To maintain a fair policy and protect our business, we have implemented measures to deter return abuse:

Right to Refuse: We reserve the right to deny returns, refunds, or exchanges if fraud or abuse is suspected.
Monitoring: Return patterns are monitored, and we may limit returns for customers exhibiting suspicious behavior.

By adhering to these guidelines, we aim to provide a transparent and equitable return process that respects both our customers and our commitment to quality craftsmanship.