Shipping Policy

At Chuupul Leather, we are committed to providing our customers with exceptional service and timely delivery of our handcrafted products. Please review our updated Shipping Policy:

Shipping Schedule:

Order Dispatch: Orders are dispatched every Monday, Wednesday, and Friday.
Complimentary Shipping: For orders within the United States exceeding $150, we offer complimentary 2-3 day shipping.

Order Processing:

Processing Time: Orders are typically processed within 3-4 business days before shipment.

Delivery Responsibility:

Post-Delivery Liability: Once an order is marked 'Delivered' and signed for, Chuupul Leather is no longer responsible for the package. We do not offer reshipments, refunds, or order reprocessing for packages delivered to the provided shipping address.
Customer Vigilance: Customers are encouraged to monitor shipping updates and ensure availability to receive their packages.

Backorders and Pre-orders:

Production Timeline: Due to the handcrafted nature of our products, production times may vary. Pre-orders and backorders are typically fulfilled within 4-6 weeks.
Restock Updates: For updates on restocks, please refer to our website's 'Back in Stock' section or contact our office at (504) 470-0444, available Monday through Friday from 10 AM to 5 PM CST.

Disclaimer:

Shipping Liability: Once a tracking number is registered as "Accepted" by the courier or delivery service, Chuupul Leather cannot be held liable for instances of non-delivery, theft, or similar occurrences.

We appreciate your understanding and cooperation regarding our shipping policies. If you have any questions or require further assistance, please contact our customer service team during operating hours.