CHUUPUL LEATHER CUSTOMER AGREEMENT
Effective Date: July 2026
By placing an order with Chuupul Leather, you acknowledge that you have read, understood, and agree to this Customer Agreement, our Customer Experience policies, and our Terms of Service.
Our goal is simple: create exceptional leather goods while providing a transparent and enjoyable purchasing experience.
1. PRODUCT INFORMATION
Every Chuupul Leather piece is handcrafted in small batches using premium full-grain leather.
Because every piece is made individually, slight differences between products are expected and contribute to their authenticity.
Product descriptions, dimensions, photographs, and production timelines are provided as accurately as possible. Customers are responsible for reviewing this information before placing an order.
2. NATURAL LEATHER CHARACTERISTICS
Full-grain leather is a natural material and will display characteristics unique to the hide.
These may include:
• Grain variation
• Color variation
• Healed scars
• Wrinkles
• Stretch marks
• Brands
• Insect bites
• Natural markings
These characteristics are not defects and are not eligible for return, exchange, or warranty consideration.
No two Chuupul Leather products are exactly alike.
3. SHIPPING
In-stock orders are typically processed within 3–4 business days.
Orders generally ship every:
• Monday
• Wednesday
• Friday
excluding holidays.
Pre-order items ship according to the estimated production schedule shown on the product page.
Processing and delivery times are estimates and are not guaranteed.
Once an order has been accepted by the shipping carrier, delivery schedules are outside the control of Chuupul Leather.
Tracking information is automatically emailed when your order ships.
4. DELIVERED PACKAGES
Customers are responsible for providing an accurate shipping address and monitoring shipment tracking.
Once a package has been confirmed as delivered by the shipping carrier, responsibility transfers to the recipient.
Chuupul Leather is not responsible for packages that are:
• Lost after confirmed delivery
• Stolen after delivery
• Misplaced after delivery
• Damaged after confirmed delivery
• Affected by rain, snow, heat, or other environmental conditions after delivery
When appropriate, we are happy to assist customers in filing claims with the shipping carrier.
5. RETURNS & STORE CREDIT
Eligible merchandise may be returned within 21 days of delivery.
Returned merchandise must:
• Be unused
• Be in original condition
• Include original packaging whenever possible
• Receive return authorization before being shipped back
Approved returns are issued as store credit.
Store credit does not expire and may be used toward any future Chuupul Leather purchase.
Refunds to the original payment method are not part of our standard return policy but may be considered at Chuupul Leather’s sole discretion or where required by applicable law.
Original shipping charges are non-refundable unless the return is the result of our error.
6. ITEMS NOT ELIGIBLE FOR RETURN
The following items are not eligible for return or exchange unless required by law:
• Pre-orders once production has begun
• Personalized or monogrammed items
• Gift cards
• Final sale merchandise
• Merchandise showing signs of use, wear, misuse, alteration, or damage after delivery
7. BUYER’S REMORSE & ORDER CHANGES
We encourage customers to carefully review product descriptions, dimensions, and photographs before placing an order.
Returns requested because:
• The item is larger or smaller than expected
• A different product was desired
• The customer changed their mind
• The order was placed by mistake
remain subject to our standard return policy.
Original shipping charges are not refundable in these situations.
8. PRE-ORDERS
Many Chuupul Leather collections are offered through limited production runs.
When placing a pre-order, you reserve production time specifically for your handcrafted item.
Estimated completion dates are provided in good faith but may be affected by:
• Artisan scheduling
• Material availability
• Shipping delays
• Carrier delays
• Weather
• Other circumstances beyond our reasonable control
Once production has begun, pre-orders cannot be canceled.
Cancellation requests submitted before production begins may be reviewed on a case-by-case basis.
9. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact Customer Experience promptly.
To help us review your request efficiently, please include:
• Your order number
• A brief description of the issue
• Photographs of the product
• Photographs of the packaging
• The shipping box
• The shipping label
Our Customer Experience team will review the information and determine the appropriate resolution.
10. CUSTOMER COMMUNICATION
Our website, Frequently Asked Questions, virtual chat assistant, and virtual phone assistant can answer many common questions immediately.
Requests requiring order-specific research—including returns, exchanges, delivery concerns, store credit requests, warranty claims, or account review—are handled through Customer Experience by email.
Email allows us to review:
• Order history
• Photographs
• Tracking information
• Shipping documentation
• Previous correspondence
This helps ensure accurate and consistent service for every customer.
Customer Experience Email:
hello@chuupul.com
11. LIMITATION OF LIABILITY
Chuupul Leather’s liability is limited to the purchase price of the merchandise as permitted by applicable law.
We are not responsible for delays, losses, or damages caused by shipping carriers, weather events, natural disasters, government actions, labor disruptions, or other circumstances beyond our reasonable control.
12. AGREEMENT
By placing an order with Chuupul Leather, you acknowledge that you have read, understood, and agree to:
• This Customer Agreement
• Our Customer Experience policies
• Our Terms of Service
• Our Privacy Policy
• All applicable store policies
Thank you for supporting independent craftsmanship.
Every Chuupul Leather piece is thoughtfully made with intention, character, and care.
— Chuupul Leather Customer Experience