FAQ's
Frequently Asked Questions
I have questions about your leather bags. How do I get help?
If you need more information about our products or have specific questions, we're here to help! You can visit our Contact Us page, email us directly at hello@chuupul.com, or call us at (504) 470-0444. Our team is always ready to assist you with any inquiries.
What is the quality of your leather, and where is it sourced?
At Chuupul Leather, we use only the finest full-grain leather, which is the top grade available. Our leather is naturally sourced from the local area, ensuring that each piece is unique and of the highest quality. To learn more about our products, visit our Product Tab.
What is 'Full Grain Leather'?
Full-grain leather is the highest quality leather, representing the strongest and most durable part of the hide, just below the hair. Unlike other types of leather, it has not been sanded, buffed, or snuffed, allowing it to retain its natural character and develop a beautiful patina over time.
How do I clean the leather?
Leather care is simple and requires minimal effort. For daily wear and tear, scratches or marks can be easily polished out using a leather conditioner. For deeper cleaning, a solution of warm water and dish soap can be used with a soft cotton cloth to gently wipe the exterior surfaces.
How long does full-grain leather last?
Full-grain leather is known for its exceptional durability. With proper care, it can last more than five times longer than other materials and, depending on usage, may even last decades or over 100 years.
Can I request a specific âcharacter markâ on my leather?
Character marks are natural imperfections that add to the uniqueness of our products. While you can't request a specific mark, every piece of leather has its own distinct personality. If you're not satisfied with a character mark on your bag, our team is happy to assist with a return or exchange.
Can you send me a thinner or thicker item?
Currently, we do not accept bespoke orders. However, all of our products are designed with a consistent thickness, typically within a few millimeters, to ensure durability and quality.
Are all your products made in your own factory?
Yes, all Chuupul Leather products are crafted in our very own factory, ensuring we maintain the highest standards of quality and craftsmanship.
How much does a bag weigh?
Each product page includes detailed information about the weight and dimensions of the bag. You can find this information in the product description section.
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time. We are continually exploring options to expand our reach, so please stay tuned for future updates.
How long does it take to receive my order?
We strive to process and ship your order within 2-4 business days. Once shipped, you will receive an email with a tracking number to monitor your order's progress.
What is your return/refund policy?
Please visit our Refund Policy page.
What forms of payment do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- ShopPay
Please ensure your billing address matches the information linked to your payment method. If you encounter any issues, please contact your bank or financial institution.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $150 within the United States.
How do I track my order?
Once your order is shipped, weâll send you an email with an online tracking number. You can use this number to track your order from our Order Tracking page. If you encounter any issues, feel free to contact us at hello@chuupul.com.
Can I personalize my leather bag?
Yes, Chuupul Leather offers personalization options for select products. Whether it's adding initials or a special message, you can make your bag uniquely yours. Check the product description for available customization options.
What should I do if my bag gets wet?
If your leather bag gets wet, it's essential to dry it naturally by patting it down with a clean, dry cloth and leaving it in a cool, dry place. Avoid direct sunlight or using a hairdryer, as excessive heat can damage the leather. Once dry, you can apply a leather conditioner to restore its natural luster.
Do you offer gift cards?
Yes, we offer Chuupul Leather gift cards that make the perfect gift for any occasion. You can choose the amount and personalize the gift card for your loved one. Visit our Gift Card page to learn more.