FAQs
CHUUPUL LEATHER — FAQ
Below is the fully reorganized FAQ, grouped into elegant sections just like high-end brands (Coach, LV, Tumi, Senreve).
Everything is written in your brand voice: warm, travel-inspired, boutique, and elevated.
Care & Maintenance
What should I do if my bag gets wet?
Pat the item dry immediately with a clean cloth and let it air-dry in a cool, dry space. Avoid heat, sunlight, or blow dryers. Once dry, apply a thin layer of conditioner to restore suppleness and maintain your bag’s natural luster.
How do I condition my leather?
Use a high-quality leather conditioner sparingly. A little goes a long way.
Condition every 3–6 months, depending on climate and usage.
How should I store my bag?
Store in a cool, dry place.
Avoid plastic.
Use a dust bag whenever possible.
Fill the interior with soft cloth to help maintain shape.
Product Support & Service
Do you offer repairs?
While we do not provide in-house repairs, we’re happy to guide you toward the best next step.
Send a photo to hello@chuupul.com and we’ll help assess whether it’s an easy fix or something a leather professional should handle.
What if something breaks or comes loose?
Email us a picture. We’ll review and recommend:
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simple at-home fixes
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replacement parts
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or a trusted repair specialist
We always offer honest, personalized guidance.
Do your bags come with a warranty?
Chuupul Leather does not offer a formal warranty.
However, if you experience an issue within 14 days of receiving your bag, we are happy to evaluate the situation case-by-case.
Can I send my bag in for evaluation?
We do not accept mail-in items, but photo evaluations allow us to offer quick and helpful support.
Shipping & Orders
How long does shipping take?
Orders typically ship within 2–3 business days unless otherwise noted (e.g., pre-order items).
Do you ship internationally?
Yes — rates and delivery times vary by destination and will be shown at checkout.
Can I make changes to my order after placing it?
Contact us immediately at hello@chuupul.com.
Once your item ships, we’re unable to adjust the order.
Do you accept returns?
Returns are accepted in unused condition within 14 days of delivery.
Please email us for authorization before sending anything back.
Gift Options
Do you offer gift cards?
Yes — Chuupul Leather Gift Cards are perfect for travelers, dreamers, and design lovers.
They’re available in multiple denominations and delivered instantly.
Can I include a gift note?
Yes. Leave your message at checkout and we’ll include it at no extra charge.
Product Questions
Are your bags handmade?
Yes — each piece is crafted in small batches with premium leather and careful attention to detail.
Are your bags real leather?
Every Chuupul bag is made from genuine leather sourced from skilled artisans and reputable tanneries.
Why does my leather look slightly different from the photo?
Natural leather is unique — variations in tone, grain, and markings are part of its character and proof of authenticity.
Do you restock sold-out items?
Some styles are restocked, while others are limited-edition or one-of-a-kind.
Join our email list for early access to new drops.
Custom Requests & Special Orders
Do you create custom bags?
Limited custom work may be available depending on the season and production schedule.
Email us with your idea and we’ll let you know if it’s possible.
Can I request engraving or personalization?
Yes — select items can be engraved or personalized when available.
Details will be listed on the product page.
Final Touch
If you ever have a question not covered here, don't hesitate to get in touch with hello@chuupul.com — we always love hearing from our travelers.