Harrison Long Wallet

At Chuupul Leather, we are committed to providing our customers with exceptional service and timely delivery of our handcrafted products. Please review our updated Shipping Policy:

Shipping Schedule:

• Order Dispatch: Orders are dispatched every Monday, Wednesday, and Friday.
• Complimentary Shipping: For orders within the United States exceeding $150, we offer complimentary 2-3 day shipping.

Order Processing:

• Processing Time: Orders are typically processed within 2-3 business days before shipment.

Delivery Responsibility:

• Post-Delivery Liability: Once an order is marked 'Delivered' and signed for, Chuupul Leather is no longer responsible for the package. We do not offer reshipments, refunds, or order reprocessing for packages delivered to the provided shipping address.
• Customer Vigilance: Customers are encouraged to monitor shipping updates and ensure availability to receive their packages.

Backorders and Pre-orders:

• Production Timeline: Due to the handcrafted nature of our products, production times may vary. Pre-orders and backorders are typically fulfilled within 4-6 weeks.
• Restock Updates: For updates on restocks, please refer to our website's 'Back in Stock' section or contact our office at (504) 470-0444, available Monday through Friday from 10 AM to 5 PM CST.

Disclaimer:

• Shipping Liability: Once a tracking number is registered as "Accepted" by the courier or delivery service, Chuupul Leather cannot be held liable for instances of non-delivery, theft, or similar occurrences.

We appreciate your understanding and cooperation regarding our shipping policies. If you have any questions or require further assistance, please contact our customer service team during operating hours.

Chuupul Leather Return Policy

At Chuupul Leather, we are dedicated to providing premium leather goods and ensuring customer satisfaction. To facilitate a clear and fair process for returns and exchanges, please review our policy outlined below.

1. Standard Return Policy

• Eligibility: Customers have 14 days from the date of delivery to evaluate their purchase. If you are not satisfied, you may return the item within this period.

• Condition: Returned items must be in new or like-new condition, with all original tags attached and packaging intact.

• Refund Method: All approved returns will be issued store credit equivalent to the purchase price of the returned item.

• Exclusions: Samples, discounted items, and sale items are final sale and are not eligible for return or exchange.

2. Defective or Damaged Items

• Return Window: If you receive a defective or damaged product, you have 30 days from the date of delivery to return the item for an exchange or store credit.

• Process: Please contact our customer support at hello@chuupul.com with your order details and a description of the issue.

3. Pre-Order Policy

• Order Commitment: Pre-orders are custom-made with materials procured specifically for your order. As such, pre-orders cannot be canceled once placed.

• Returns: After shipment, pre-ordered items are subject to the same return conditions as standard purchases.

4. Return Process

• Initiation: To begin a return, contact us at hello@chuupul.com within the applicable return window.

• Shipping: Customers are responsible for return shipping costs. We recommend using a shipping method that includes insurance and a tracking number to ensure the safe and documented return of your item.

• Processing: Once we receive and inspect the returned item, we will issue store credit promptly.

5. Preventing Return Abuse

To maintain a fair policy and protect our business, we have implemented measures to deter return abuse:

• Right to Refuse: We reserve the right to deny returns, refunds, or exchanges if fraud or abuse is suspected.

• Monitoring: Return patterns are monitored, and we may limit returns for customers exhibiting suspicious behavior.

By adhering to these guidelines, we aim to provide a transparent and equitable return process that respects both our customers and our commitment to quality craftsmanship.